FAQ, TERMS & CONDITIONS, & PRIVACY POLICY

Who are you?

Hi, I’m Kate!  I was taught by my mother to sew as a child, and grew up where sewing clothes, home decor items, and quilts was a way of life. Fabric stores have always been my candy stores. Fortuitously, the man I met in college and later married, ALSO grew up in a sewing family, and his parents are well-known in the quilting world. As an adult I became much more focused on quality garments and apparel, especially when sewing for myself.

As I have watched the DFW local, physical sewing stores start to fade away, or simply focus on quilting items only, I saw a need for a provider of quality, lasting fabric and supplies specifically for those interested in apparel sewing. I saw a need for a shop that welcomes all genders, races, and ages, and does not pre-judge how serious a sewist is at a glance. My goal is to provide to all customers the same items of superior caliber I purchase for myself, including organic and eco-friendly where possible, from around the world. Finding this type of fabric shouldn’t be as difficult as it is currently, and I aim to make it easier with my small shop.

The name Screech Owl Fine Fabrics is an homage to my great-grandmother. Back in the 1980s, before the age of cell phones, my great-grandparents used to communicate from their home on Lake Havasu to those in the fishing boat with a CB radio. Each person within the family was assigned a call-name, or handle, based on different types of owls. As an infant, mine was chosen to be “screech owl.” I have fantastic memories of spending time with my great-grandmother as a young child, including at the Lake, and I believe some of the person I have become as an adult is due to her specific influence in my life. By choosing to name my shop in this way, I am intentionally adding to her legacy, and giving myself the opportunity to remember her on a daily basis.

How is fabric yardage sold/priced?

All fabric prices are listed by the yard, and may be purchased in half-yard increments after the minimum yardage is met. Remnant or other clearance “as-is” fabric pieces will be priced for the entire piece. All prices are listed in US Dollars.

Is there a minimum order size for fabric?

The minimum order for any fabric is one yard, and after that you may purchase in half yard increments. The exception to this is remnants and other clearance “as-is” fabric, which will have the exact yardage listed for the price stated.

Every attempt will be made to cut an order of the same fabric in continuous yardage. For some fabrics, an order over 6 yards is not possible due to the way the fabric is sent to us. If for any reason we cannot cut your order in continuous yardage, we will reach out to you to see what might work for your project. If you accept an offer of piecemeal yardage to complete your order, this fabric yardage will become an “as-is” fabric sale, and will become final upon your agreement of the offer.

Are your fabrics first quality, or seconds?

Our goal is to provide to customers only superior caliber, first quality fabrics. Occasionally, we may sell ex-designer end-cuts that we believe are of similar quality to the rest of our collection. All fabric is checked at the time of cutting and processing to ensure we are shipping fabric free of flaws. Please check the ordered fabric carefully upon arrival to you. If you believe you have received damaged or flawed fabric, please reach out through email or our contact form within two weeks of the order delivery. All fabric sales are final after two weeks from the order delivery date.

If for any reason a fabric is being offered as a “second.”, the product information page will clearly state this, as well as the fact that the fabric you are purchasing is being sold “as-is.” This may include certain clearance fabrics and remnants. “As-is” fabric sales are final at the time of purchase.

What if the fabric that arrives to me doesn’t seem “the same” as what I saw online?

We try to accurately list our fabrics’ content, display the correct color and print scale, display an example of the fabric’s drape, and list the width selvedge-to-selvedge. Some fabrics will have content or weight information as provided by our supplier. As with any images on the internet, different screens will display some of these things (like color) differently. If the fabric you have ordered arrives and does not seem “the same,” please reach out through the contact form or email within two weeks from the order delivery date for instructions. Most fabrics can be returned for store credit or exchanged, unless specifically listed as “as-is.” Return shipping costs are paid by the purchaser. Return shipping must be via trackable method with insurance covering the cost of the items. Items sent back to Screech Owl Fine Fabrics must be in same-as-sent, new, unwashed, uncut condition to be accepted, and Screech Owl Fine Fabrics reserves the right to deny any return or exchange due to the condition of said items. Items sent back to Screech Owl Fine Fabrics must be shipped back to us within two weeks from the order delivery date. All sales are final after two weeks from the order delivery date.

An item I want shows “Sold Out” online! Will you get more?

As our fabric collections are seasonal and follow the fashion industry, some fabrics are not reorderable. However, there are many instances where we can reorder more, particularly if a fabric sells out early in the season. We will also reorder and continuously expand our collection of solids and basics, as well as patterns and supplies, which do not necessarily change from year to year. If the item you want shows “Sold Out” in our shop, please reach out through the contact form or email as soon as possible so that we know you would like this item. We will be able to let you know if this item has been or soon will be reordered, and add you to the list to know FIRST that it is back in stock. Please know that we cannot guarantee that additional orders of fabric or thread will be from the same dye lot as the initial order. Thank you for your patience and support as our shop grows.

Can I order a swatch of fabric?

Screech Owl Fine Fabrics does not at this time offer swatches of fabric due to the limited nature of our collections. If you have questions or would like more details about a specific fabric, please reach out to us through the contact form or email and we will do our best to make sure you have all the information you need to make a confident purchase.

How should I care for the fabric I have ordered?

Care information for each fabric is included on the product page. These are recommendations only, and are created from information provided to us by the supplier or distributor. You should always test a swatch of fabric first, with the method you wish to use to care for the yardage you have bought. We are unable to accept returns on washed or cut fabric.

We recommend all fabric purchased be pre-washed before becoming a final product. The basic care method for most fabrics listed on this site includes laundering each fabric alone in cold water with a mild detergent for the first wash. Fabric softener is not recommended, as it will not help prolong the life of the fabric. For any fabric that includes spandex, tumbling dry is not recommended. Please refer to the care information on each fabric’s product page for more specific recommendations.

I made a mistake! Can I cancel my order?

If you have mistakenly completed your order, please reach out to us through the contact form or email as soon as possible. We want you to be completely satisfied with your order from us, and will do what we can to help correct errors made by you in the ordering process.

However, orders which have been processed or already shipped out to you are not available to cancel. Most fabrics can be returned for store credit or exchanged with the return shipping costs paid by the purchaser, unless specifically listed as “as-is.” Items sent back to Screech Owl Fine Fabrics must be in same-as-sent, new, unwashed, uncut condition to be accepted, and Screech Owl Fine Fabrics reserves the right to deny any return or exchange due to the condition of said items. Items sent back to Screech Owl Fine Fabrics must be received by us within two weeks from the order delivery date. All sales are final after two weeks from the order delivery date.

The items I just ordered are now on sale – can I get a price adjustment?

Ordered items which are discounted to clearance or “as-is” pricing before processing and shipping for said order is complete may receive a one-time price adjustment to the newly discounted price upon receipt of an in-writing acceptance of the clearance or “as-is” terms. Please reach out to us through the contact form or email as soon as possible to activate this condition of sale. This will result in your order being delayed up to three (3) business days, with the expiration date of the price adjustment terms sent via email. Once we receive confirmation from you or the three (3) days are up, whichever happens first, your order will be completed and shipped. Once an order has completed and shipped, it no longer qualifies for a price adjustment.

No limited time or temporary promotions, sales, discounts codes, or other offers can be applied to previous orders.

I just saw something else I want – can I combine two orders?

Please place the second or subsequent order as normal, and then reach out to us through the contact form or email as soon as possible to let us know you wish to combine multiple orders into one shipping package. If the first order(s) has not shipped, it is potentially possible to do this, and we will first confirm that we can. If we are able, we will refund any difference in the shipping cost back to you. We are not able to combine orders after the fact in order to meet any potential “free shipping” discount coupon or sale.

When will my order ship?

We know when you place an order online, it stinks to have to wait for it to arrive. Our goal is to ship every order within two (2) business days of the order being placed. If we cannot meet that goal, we will reach out to you to let you know what is going on. If you need your order sooner, please use the “additional notes” section of the order page, and then reach out using our contact form or email us with any additional details. In some cases, expedited shipping is available for an extra cost, which we will confirm with you before choosing. You will receive a tracking number when your order ships, with information about when it will be delivered to you. Most orders will be delivered within one week of shipping.

We are a small, family-owned fabric store. As such, there will be short times when we will not be filling/shipping orders due to family life. We will make sure those times are clearly known on the website and social media, and that any orders placed during that time period will be fulfilled after a specified later date.

How much does shipping cost?

Currently we ship to addresses in the USA and Canada. Shipping to an address in the USA is a flat $12. Shipping to an address in Canada is a flat $22. Occasionally we will run free shipping coupons with a qualifying purchase for our newsletter subscribers.

If you are local to NE Tarrant County, Texas, it is possible you will qualify for FREE local delivery. Shipping address zip codes that qualify are: 76021, 76022, 76034, 76039, 76040, 76051, 76053, 76054, 76092, 76118, 76148, 76180, 76182, 76248. Customers with a shipping address in these zip codes can opt to have their orders hand delivered via no-contact delivery to the door of the address listed. P.O. Boxes are not eligible for local delivery. These zip codes may also choose the flat $12 shipping option. **Do not add the +4 to your zip code or you will only be offered the $12 shipping option.**

While we are able to offer worldwide shipping, it is honestly not cost effective. Shipping worldwide will be listed as a flat $52, though there may be additional customs fees/tariffs that your home country will ask you to pay.

What forms of payment do you accept?

We use Stripe as our payment processor. Stripe currently accepts debit and credit cards from: American Express, Discover, MasterCard, and Visa. All prices and costs are listed in US Dollars.

Why am I being charged tax?

If you have entered a shipping address in the State of Texas, you will be charged the required sales tax of 8.25%.

What if I need to contact customer service?

If you require any assistance, please do not hesitate to reach out by contact form or email. Our website is available 24 hours a day and provides order history and tracking information once you are logged into the “My Account” page.

It is our policy to provide you with uncompromising customer service, and we will get back to every inquiry as quickly as possible. However, please allow up to 24 hours to respond.

PRIVACY POLICY

What personal data we collect and why we collect it:

At Screech Owl Fine Fabrics, LLC, we want you to feel comfortable using our site to make purchases, and we strive to protect your privacy and rights. We do not sell, trade, or rent your personal information to third parties. If you would like to see the personal information that we store about you we will provide it upon receipt of written request.

When you sign up for email marketing using the form on the website, we need to know your email address and first name in order to send you marketing and advertising materials in relation to our products that we believe are relevant to you. You may include your birth month and day in order to receive potential “birthday” related marketing materials. You may unsubscribe from the email marketing at any time by written request, or using the unsubscribe link included on every email sent to you.

When you place an order, we need to know your email address, delivery and billing address, company name if you are a business, and telephone number, which all help us contact you with regards to your order, including delivering your order to you. When placing an order, when you are viewing account information or order history, or when paying by credit card and entering your card details, you are in a secure area of the site using 256-bit encryption. Your credit card details are held and processed securely by a PCI Certified, merchant processor and we do not at any time see that information, nor do we store it. All credit card refunds are transacted through the same merchant processor.

Cookies:

Cookies are used to make your shopping experience better.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites:

This site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics:

This site may use Google Analytics to track data and user information.

Google Analytics mainly uses first-party cookies to report on visitor (aka. user) interactions on Google Analytics customers’ websites. Users may disable cookies or delete any individual cookie. Learn more

In addition, Google Analytics supports an optional browser add-on that – once installed and enabled – disables measurement by Google Analytics for any site a user visits. Note that this add-on only disables Google Analytics measurement.

For further information, view the Google Analytics Data Privacy and Security here.

Who we share your data with:

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

How long we retain your data:

For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data:

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data:

Visitor comments may be checked through an automated spam detection service.